PetInfy ("we", "us", or "our") respects your privacy and is committed to protecting your personal information when you use our Customer and Vendor applications and website.
Information We Collect
Depending on how you use PetInfy, we may collect:
- Name, phone number, email address, and account information.
- Address, location, and contact details required for bookings and deliveries.
- Pet information, including profile and health-related information.
- Booking, order, payment, and transaction information.
- Vendor business, KYC, license, and payout information.
- Photos, documents, prescriptions, reviews, and support requests.
- Device information, notification tokens, and app usage information.
How We Use Your Information
We use your information to:
- Create and secure your account.
- Provide and personalize PetInfy services.
- Process bookings, orders, payments, and deliveries.
- Connect customers with relevant vendors.
- Verify vendors and process payouts.
- Send service-related notifications and, where permitted, marketing communications.
- Provide customer support, improve our services, prevent fraud, and comply with legal requirements.
Sharing of Information
We may share necessary information with vendors, customers, payment processors such as Razorpay, Firebase/Google, hosting and service providers, and government or legal authorities when required. We do not sell your personal information.
Location, Camera & Notifications
PetInfy may request permissions for location, camera, photos/storage, and notifications depending on the features you use. You can manage these permissions through your device settings.
Data Security & Retention
We use reasonable security measures, including HTTPS encryption and restricted access to sensitive information. We retain information only for as long as necessary for providing services, account management, payments, compliance, disputes, and legal requirements.
Your Rights
You may request access, correction, deletion, or withdrawal of consent where applicable. You can contact us to exercise these rights.
Children
PetInfy is intended for adults and we do not knowingly collect personal information from children without appropriate guardian involvement.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
For privacy-related questions or requests:
- Email: support@petinfy.com
- Company: JAVI INDUSTRIES LLP
- Address: info@petinfy.com